Frequently Asked Questions and Answers
How long does it usually take? 
        If the hair needs to be cut, we ask that you allow up to three hours (the average being two)  so that we can wash, dry and cut the hair. If the hair is matted it may take more time. If there is no scissoring or de-shedding, it generally takes less time. If you need your dog groomed “in and out”, we may suggest you come at a specific time--usually the first thing in the morning. If you like we can call you as the groomer is finishing --that way you can come right away to pick up. 

How much does it cost?
    It depends on the breed, condition and individual temperament.   Most full grooming appointments are $60.00, however, this can vary considerably.  Yorkies would be less expensive and a large dog such as a Golder Retreiver would be more.  De-shedding starts at $50.00 for a Pug and goes up from there, again depending on the breed and condition of the dog.  If your pet needs dematting (extra $25 per 1/2 hour):   Any additional services are charged accordingly.
 
Do you bath the dog first? 
    In order to get an even hair cut,  the hair needs to be clean so we always bathe the dog as part of grooming. Depending on your dog’s breed and style, the groomer may do a “pre-clip”. After the pre-clip, the dog is washed, dried and then the haircut is completed.  In other cases, we may wash and dry the dog completely before starting the haircut.   Most dogs are washed using a hypo-allergenic shampoo but we can vary the shampoo depending on your needs. After the dog is washed and rinsed, we use a conditioner to condition the hair and restore PH balance.. 
 
Can you groom my dog to the breed standard? 
    Yes, our groomers are familiar with most of the breed standards and are very experienced with the more popular breeds. Many clients do not groom to the breed standard because of the level of maintenance required. If you want to get your dog groomed to the breed standard, it is helpful to review with the groomer the breed page in  the “All Breed Dog Grooming Guide” and/or bring pictures. Each dog is different and each person‘s needs vary, so a consultation can help you know your options and decide accordingly. 
 
Can you do a puppy cut? 
    Puppy cut is a loosely descriptive term. With most breeds, we can maintain the cute puppy look. Most of the time, this means the hair is cut to the same length all over. Many people choose a puppy cut because it is easy to maintain but there is usually a choice of length.   Your groomer can work with you to choose a style which works for your dog. 

My dog's hair is knotted. Do I need to cut the hair short?
    If the hair is allowed to knot or develop "matts", this is unhealthy for the dog's skin.  Knotting gets worse if the coat gets wet.  Before washing the dog, it is necessary to brush out all the knots.  If the hair is matted, it may be possible to "dematt" the coat.  Unfortunately, this can be painful.  In some cases, dematting may cause or reveal skin irritation.    If your dog is matted, we will advise you what can be done.  If the hair can be dematted without causing pain to the dog, it may be possible to save the coat.  If the hair can be demmated, there will be an additional charge of $25 per half hour.  Otherwise, we may recommend cutting the hair short, which means applying the clipper behind the matts.  If the hair is matted, we recommend meeting with one of our groomers beforehand so we can discuss your options.
 
Can I stay with my dog and watch? 
    Our grooming areas are visible behind glass.   However, if your dog can see you, this usually leads to the dog trying to be with you and can result in a dangerous condition. The groomer is working with sharp tools and looks to avoid additional stress and excitement. If you want to watch, take a peek from a distance but if you need to watch the entire time, you may need to consider home grooming. 
 
Can I bring in a picture? 
    Sure. The groomer will discuss your options and try to achieve the same result. 
 
Do you cut the nails? 
    Yes, We are able to cut the nails on most dogs. With some dogs, it needs to be done at the veterinarian. Long nails can lead to several issues including joint problems, broken or split nails. With nail cutting, there is always some risk of bleeding. Inside the nail is a blood vessel which grows with the nail. If the nail is allowed to grow long, then cutting the nail even slightly may result in bleeding. If the nails are black, the risk of bleeding increases. If the nail bleeds, we apply styptic powder to the nail. Regular nail trimming can prevent this.

What are anal glands? 
    The real answer is “something you don’t want to deal with at home!” They are the scent sacs right under a dog’s tail. Some dogs empty them naturally, some do not. Your groomer can check if they need to be emptied (expressed). Please let us know if your veterinarian does this or if you do not want us to express the glands. 
 
How is my dog dried? 
    Usually with a combination of three different methods.  While in the tub we may towel dry the dog and/or use a high-velocity dryer that blows off the majority of water. For the safety of your dog, we do NOT use cage dryers  The groomer will finish up with a stand or hand dryer while your dog is on the grooming table. During all of these drying phases your dog is being supervised. All of these drying method are considered safe and have been in use for many years by grooming salons, veterinarians and kennels. 
 
What if I don‘t like the groom when its finished? 
    Please tell us. We aim to please. On the occasion where a haircut is not to your liking, and it is a matter of a little more trimming here or there, the groomer can usually do it right away. 

We hope you found visiting this website informative.  Drop in for a visit or call to book an appointment, we will be delighted to show you around the salon and welcome an opportunity to care for your pet.    (250) 768-6625

OUR MANDATE:  TO KEEP YOUR PET'S SAFETY AND WELL BEING ALWAYS AS A PRORITY, TO EXSURE THAT THEIR EXPERIENCE AT CLIPPENDALES IS A PLEASANT ONE FILLED WITH LUXURY TREATMENTS AND PAMPERING AND TO PRACTICE CUSTOMER SATISFACTION.

What's New at Clippendales?
We are now offering our clients a great alternative to anesthetised teeth cleaning.  Our Certified Canine Hygienist Specialist cleans, scales and polishes your pets teeth without the use of sedatives or anesthetics.  The advantages include; not having to put your pet at risk by putting them under an anesthetic, the cost is considerably lower (ranging from $90 to $150.00). An initial evaluation will tell you if your pet is a candidate for this procedure.  Some dogs need extractions and may have other problems such as deep pocket decay and severe gingivitis.  Your Hygienist will inform you before your pet's teeth cleaning even begins; if you should seek a veterinarian's services instead.   Consultations are at no cost but appointments must be made in advance.